Refund & Store Policies
REFUND POLICY
Ronny G Designs has a 30-day return policy, which means you have 30 days after receiving your item to request a refund.
To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, in its original packaging. You’ll also need the receipt or proof of purchase.
To request a refund, you can contact us at info@ronnygdesigns.com. Shipping is non-refundable unless there was an error on our part. Customers must pay their own return shipping fees.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded using your original payment method. Please remember that it can take from 5-10 business days for your bank or credit card company to process and post the refund.
You can always contact us with any refund questions at info@ronnygdesigns.com.
DAMAGES AND ISSUES
Please inspect your order once received and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
- ABOUT OUR PRODUCTS
Please consider that items are hand crafted and colors may vary slightly from online photos due to different phone/computer screen calibrations. The color you see may differ from the true color of the product.
Some items can be recreated while others are one-of-a-kind. It all depends on the availability of the materials involved in producing them. Since our products are hand crafted, please keep in mind that no two items will be exactly the same.
EXCEPTIONS / NON- REFUNDABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please contact us if you have questions or concerns about your specific item.
**Unfortunately, we cannot accept returns on sale items or gift cards.
SHIPPING & DELIVERY
We do our very best to ship your items in a timely fashion. Delays due to the COVID-19 pandemic, severe weather, and/or natural disasters in various parts of the country can impact the shipment of your package. Please allow 3-4 business days (exclude weekends and major holidays) for your order to process prior to shipment. You will receive an email including a tracking number once your order has been shipped. Please note that shipping can take an additional 2-8 business days. We are not responsible for shipping delays. We do not guarantee any estimated shipping arrival date or time. Once a tracking number is provided, we cannot replace items.
We are not responsible for any losses or damages caused by USPS, UPS, or FedEx. In the event that your package is lost, please contact the shipping carrier that shipped your package. USPS can be reached at www.usps.com (you can file a claim) 1-800-275-8777. United Parcel Service can be reached at www.ups.com or 1-800-742-5877. FedEx can be reached at www.fedex.com or 1-800-463-3339.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted you will be refunded. Make a separate purchase for the new item of equal value.